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Frequently Asked Questions

  • Product Questions

    • What Kind of Paper Stock Do You Use? Is it High-Quality?

      • All of our Personalized Stationery is produced on extremely high-quality papers and envelopes. Each product is unique and paper choices include Single, Double & Triple Thick stock as well as 100% Cotton Paper, where applicable. Each product page displays the paper stock and thickness as well as the personalization process used for your item.

        Our flat cards will have the thickest and sturdiest feel since they are 140 lb. stock. 

        Our fold notes are next in line at 110 lb. stock. Slightly less-weight than our flat cards to ensure they fold properly.

        Our 6.25" x 9" letter sheets are 100 lb. stock so they can still go through printers, if needed. One fold is all they need to be put in the envelope, which still requires just one stamp.

        We'd also be happy to send you physical samples of our paper and so you can see and feel the quality of our products. Please email us at orders@stationeryxpress.com if you'd like to receive a sample. 

    • What Will The Colors Look Like?

      • Our printed products offer a range of color choices in either Raised-Ink Thermography or Digital Full-Color Flat Ink Printing. The type of print/production process is indicated on each product page. Embossed items do not include any ink or color. (other than optional borders, if applicable)

        Color samples are shown on each product page as well so you can view each color and have a better understanding of what the final result will look like. Please keep in mind that every computer/tablet/phone screen displays colors  differently. The colors you see on your screen may not exactly match the colors you receive on the finished/produced product.

        We'd also be happy to send you physical samples of our paper and colors so you can see the different colors and feel the quality of our products. Please email us at orders@stationeryxpress.com if you'd like to receive a sample. 

    • How Many Stamps Do I Need To Put On My Stationery?

      • All of our items require just one stamp.

    • Can I Put Your Stationery Through My Printer?

      • Unfortunately, most standard, desktop, home or even office printers typically cannot handle anything over 80lb (which is your most standard copy/printer paper). Anything over 80lb means that the printer will have trouble rolling the actual paper through the printer feeder, and thus will most likely not work. Our stationery is made on one-of-a-kind custom made flat feeding machines.

        Raised Ink Warning - If your printer uses heat at all, or your pages usually come out warm or hot, we highly recommend NOT trying to print or feed anything through your printer with raised ink (thermography) on it. The heat could cause the thermography raised ink to melt in your printer and cause damage.

        What items on StationeryXpress WILL go through a printer? 

        - 8.5" x 11" Flat Ink Letter Sheets

        - 6.25" x 9" Embossed or Flat Ink Letter Sheets or Pre-Designed items here (NOT guaranteed to work on your printer, but has worked for many of our customers. Please request a sample on our Contact Us page if you'd like to test it on your printer.)

  • Order Questions

    • What Happens After I Submit My Order?

      • We create your order with the information that you supply; please proof-read your information carefully. An order  confirmation will be sent via email to confirm your order; please save your order/invoice # for your records or to contact us. Since we carry so many products, we are unable to provide online complimentary proofs for all orders. Please contact us to request a proof for your order. (You can also request a proof in the order comments) Proofs will be automatically provided for all fully custom (Your Logo or artwork) orders.

    • What About Custom Orders? Can I Add A Logo or An Image?

      • Yes! Please see our selection of Your Logo items where you can Print or Emboss your own Logo or image. All "Your Logo" or custom image orders are considered fully custom orders. All custom orders are sent a complimentary virtual proof that MUST be approved via email before the order goes into production and before your payment method is charged. Contact us for more details.
        You can also create and submit a custom order by emailing us. Simply find a design you like or you can create your own. We will provide you with a quote for your approval. Once approved, we will place the order for you. 

    • Can I Order A Gift With A Gift Message?

      • Yes! Many of our customers order gifts to be shipped directly to their gift recipients with a gift message. The gift message is printed directly on the packing slip, so your gift recipient sees it right when they open the shipping box. Please write your message in the order notes or on the product page, if applicable. 

        Note: Prices are NEVER shown on the packing slips! Prices are only sent in the order confirmation to the email submitted when ordering. 

    • Can I Order Additional Quantities? Is There A Price/Bulk Discount?

      • Yes! You can order additional sets/quantities at a discount! Many products offer this option. As you increase the quantity ordered, the per card cost goes down. (There are exceptions here if you add all of the optional add-on features, such as Envelope Liners)

        Additional sets must be identical to the first set ordered.

        Call us toll-free at 1-800-506-3884 if greater quantities are needed, or if you want your Logo Embossed or Printed or have a large list of items to order.         Click Here To Learn More About Bulk Orders and How To Submit Them.

    • 10% OFF Military Discount / APO Shipping

      • StationeryXpress is proud to offer the United States Military a 10% OFF discount. Authenticating yourself is easy, simply follow the steps below:


        1) Create an account         on our website using your .MIL email address.

        2) Contact Us here on our website, by email, or by phone and ask to be placed on the military discount list. You can also order using your .MIL email address, and simply put a note in the order comments that you would like to receive the 10% OFF Military Discount.

        You only need to be verified once and you will remain on the list for all future orders. Please be aware that ALL website prices will automatically show the 10% discounted price logged into your account. No coupon code is required. We can also ship to APO addresses, but unfortunately, there is a flat rate shipping fee for APO shipments.

        **NOTE: Discounts do not apply to fully custom logo/artwork/corporate orders.

    • What If I'm Unhappy With My Order?

      • We do our best to show previews that represent a close match to the final product you received and we apologize if you do not enjoy the final result. Please reach out to us via email and let us know what you do not like about your order. Our customers’ satisfaction is extremely important and we will do our best to accommodate your request/s. Please note that we would be more than happy to send you previews of your personalization before we begin with production. You can request a preview via live chat, email (orders@stationeryxpress.com), and of course by phone at 800-506-3884. You can also include an order comment during the checkout process and request to see a preview prior to production. Our team will then place your order on hold and we will email you a preview. We’d also be happy to mail you physical samples of our paper so you can feel and see the quality of our products before you submit your order. To request a preview, please email us or fill out the Contact Us form here on our website. Samples are free and are usually shipped using USPS standard mail. 

    • What If My Order Was Not Delivered?

      • We’re so sorry if you haven’t received your order within the timeline mentioned on our website. Please note that our average production time is 2-4 business days, and our free shipping method may take an additional 2-10 business days to arrive. Typically, most orders are delivered within 7-10 days from the order date. (Please make sure to look for the production time on each product page, as production times may vary)If you still haven’t received your order after that timeline, please reach out to us so we can look into your order further and resolve this for you. Unfortunately, sometimes USPS, UPS, and FedEx misplace packages. In cases like this, we will open a case with the shipping carrier on your behalf to try and locate your package. If the shipping carrier cannot locate your package, we will reproduce and reship your order at no additional cost to you.

    • How Many Coupons Can I Apply To My Order?

      • We only allow one coupon code to be applied per order. We do not allow coupon code stacking.

    • Can I Return or Cancel My Order?

  • Previews

    • Why Can't I See A Preview On The Website?

      • We’re so sorry if you are unable to view a preview on our website. Our preview function is sometimes blocked by firewall settings, older browsers, and/or older computers. Please reach out to us via live chat, email or by phone and we’d be happy to send you previews so you can review and/or make any necessary changes prior to submitting your order. Additionally, you can simply add an order comment during the checkout process and ask to see a preview prior to production. Our team will then email you a preview and ask for your approval before the order enters production.

    • What If The Preview Does Not Show Me The Correct Font On The Website?

      • We’re so sorry if the preview does not change the font styles. This sometimes happens when using older browsers or computers. Please reach out to us via live chat, email or phone and we’d be happy to send you previews you can review prior to submitting your order. Additionally, you can simply add an order comment during the checkout process and ask to see a preview prior to production. Our team will then email you a preview and ask for your approval before the order enters production.

    • Can I add Characters and Symbols on Personalized Orders? (Not just text?)

      • For technical reasons, there are a few characters that are not allowed in the text that you enter. These characters are listed here: < > [ ] { } = \ | ~

        In addition, uppercase accent characters (such as À, Ç, and Ô) and special symbols that do not normally appear on your keyboard (like ‡ or ¢) are not allowed.

        Lower-Case Accented Characters Are Allowed: Please note that most lower case accented characters (such as â and é) ARE allowed in the text of personalizations.

    • What If The Preview On The Website Is Not Clear and I Don't Know What To Expect?

      • If the preview shown on our website isn’t clear for any reason, please reach out to us via live chat, phone or email and our team will send you a high-resolution preview directly from our production system. Additionally, you can simply add an order comment during the checkout process and ask to see a preview prior to production. Our team will then email you a preview and ask for your approval before the order enters production.

  • Delivery Time

    • How Long Does It Take?

      • Once submitted, your personalized order will be created within 2 to 5 business days and will take an additional approximate 2 - 10 business days to arrive by either Fedex, UPS or USPS shipping. Next-Day, 2-Day and 3-Day expedited delivery options are available during checkout. Production/Ship time is estimated in Business Days. International shipping is available upon request. We also do our best to ship your entire order in one box and/or together.NOTE: During the Holiday Season production and ship time vary, be sure to order in advance! NOTE: Orders placed on Friday, Saturday and Sunday go into production Monday morning. 

        NOTE: Orders enter into production the following business day.         RUSH ORDERS: If you need your order by a specific date, please let us know in the order comments and we'll do everything possible to meet your delivery date. Multi-Item Orders: Multi-item orders may take longer to produce. We pride ourselves on the highest operational standards. Multiple checks and balances are in place to ensure our customers receive the correct quality products as soon as possible.

    • Can You Guarantee Delivery By A Specific Date?

      • Unfortunately, due to the nature of custom products and shipping time being added in after the fact, we are unable to guarantee delivery by a specific date. 

        If you need your order by a certain date though, please contact us before ordering or immediately after so our team can keep a close eye on your order for you. We do everything we can to have rush orders produced and delivered when you need it.

        NOTE: StationeryXpress will NOT be held accountable if an order does not arrive on time or by the date needed.
        This includes customs or carrier delays, and other unforeseen circumstances outside of our control.

    • What Is Your Shipping Policy?

  • Payment

    • What Credit/Debit Cards Do You Accept?

      • We accept PayPal, Visa, MasterCard, American Express, Debit-Cards, Discover Cards and Apple Pay.We also accept checks but you must be approved first; payment in full must accompany your order. Please do not send cash and please contact us first.

    • Is It Safe To Submit My Credit/Debit Card Details On StationeryXpress.com?

      • Yes! We take your credit/debit card security very seriously. When you submit sensitive information via the website, your information is protected both online and offline. All transactions take place on our secure and encrypted 256-bit encryption SSL server using Braintree (A PayPal Service) transaction processing security. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom/top of your web browser, or looking for "https" at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and are password protected.

        Read more about this on our Privacy Policy Page by clicking here.

    • When Will My Credit/Debit/PayPal Account Card Be Charged?

      • You will be 'officially' charged/billed once your order enters production. (Usually 1-2 hours after your order is submitted, or first thing the following morning if your order is submitted after hours) Once the order enters the production stages, unfortunately, we are unable to cancel or refund your order.

  • Definitions

    • What is Raised Ink / Thermography / Thermographic Printing?

      • Raised Ink or Thermography printing is a process we use to achieve a raised effect similar to engraving and embossing. Thermography (Raised Ink Printing) is widely regarded as an appealing and preferred printing process that adds prestige to any printed piece. Raised printing looks professional and eye-catching, and we have a wide range of vivid colors to give your personalized stationery a raised texture and shimmery shine.

    • What is Embossing? (Also known as Blind-Embossing)

      • Embossing (or blind embossing) is a process where we press your raised personalized design into your stock for a subtle and stylish look. This process does not include any color or ink, and the final result will be raised up and match the paper color you chose. Embossed Stationery is a traditional mode of communication, conveys dignified charm, and is gorgeously elegant.

    • Flat Cards verse Fold Notes...What's The Difference?

      • Flat Cards are generally thicker and heavier paper weight, and do NOT fold. Fold Notes are creased and DO fold.

    • What Is Full-Color Flat Ink?

      • Full-Color Flat Ink is a printing technique that produces text or an image that is flat, not raised. Full-Color Flat Ink printing allows for all colors and designs to be printed just as they are submitted. This method is very popular for logos and artwork with lots of color.

  • Account

  • About

    • What is StationeryXpress?

      • StationeryXpress is a family-owned and operated small business right here in the United States for over 30 years. Our goal is to make ordering your Personalized Stationery, Embossed Stationery and Personalized Gifts as easy, affordable and fast as possible. It's easy to make a lasting impression here at StationeryXpress:
        1. Select a category and a product or design that fits your needs.
        2. Order online at any time, or Contact Us for ordering assistance.
        3. Your custom printed or embossed stationery, stamp or gift is shipped & delivered – to you or to your gift recipient!

    • How Do I Contact StationeryXpress?

      • We respond by email very quickly, visit our Contact Us page by clicking here and drop us a message!

        Our rock star customer service team (AKA stationery experts!) are located in California and are available by live chat and by email from 9am-5pm PST. Our phone number is 800-506-3884 but we're unable to take incoming calls at this time due to the limited size of our team. You can also send us an email directly by emailing Orders@StationeryXpress.com.

    • Where Can I Learn More About StationeryXpress?

    • Can I See StationeryXpress Reviews and Testimonies?